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Zammad

Zammad.

Customer Support

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How it works

Three steps to connect Zammad.

1

Connect

Add Zammad as a project resource. Provide your credentials once and JuhJuh handles authentication for every subsequent operation.

2

Configure

Set project-specific rules for how JuhJuh interacts with Zammad. Map fields, choose sync direction, and define notification triggers.

3

Automate

Zammad becomes part of your orchestration pipeline. Status changes, execution results, and PR updates flow automatically.

Key capabilities

Built to fit your workflow.

Real-time sync

Changes in Zammad reflect in JuhJuh within seconds. No manual refresh, no stale data.

Per-project configuration

Each project defines its own Zammad settings. Different teams, different rules, one control plane.

Credential isolation

Credentials are stored per-resource and never exposed to AI execution contexts. Five safety layers apply to every integration.

Full audit trail

Every sync, notification, and API call is logged. Know exactly what JuhJuh sent to Zammad and when.

Get started with Zammad.

Connect Zammad to your JuhJuh workspace and bring it into your orchestration pipeline.

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