Billing

A paid JuhJuh plan bills three things, and they arrive on one invoice.

Free costs nothing and asks for no card. It is not a trial and it does not expire.

Plans¶

Enterprise pricing is quoted, not listed. The full feature comparison for every plan lives on the pricing page.

Seats are billed on activity¶

You are billed only for members who were active in the last 28 days. Someone added part-way through a billing period is charged only for the rest of that period. Chat guests are included with each seat and are not billed.

Nonprofits and schools can request discounted pricing from billing settings. The discount applies once eligibility is confirmed.

Annual billing¶

Annual billing takes 16.67% off everything on the invoice and is billed once a year. One rate, applied to the platform fee and the seat alike.

On Starter the fee falls from $200 a month to $166.67, and the per-person price falls from $8.75 to $7.29. On Team the fee falls from $350 to $291.67 and the seat from $18 to $15. On Premium the fee falls from $900 to $750, with the same seat price as Team.

Annual plans can pay by invoice.

Credits¶

A credit is the single unit for everything your work consumes: AI model usage, and the compute a run occupies. Model usage counts tokens in and out at the provider's published rate. Compute counts the time a machine is actually working. Both convert into credits at the same rate, so one balance covers both and you never have to learn two units.

Voice usage is metered per minute in credits on the same balance.

Usage is tracked per ticket, per project and per person. Open Settings > Billing to see the current period.

Your allowance renews; topped-up credit stays¶

Your monthly allowance renews in full at the start of each billing period. Credit you buy does not expire, so anything you do not use stays on the account.

Your allowance is always spent before your purchased credit, so the pool that renews goes first.

graph LR
    A[Work runs] --> B{Monthly allowance left?}
    B -->|Yes| C[Spend the allowance]
    B -->|No| D[Spend purchased credit]
    C --> E[Allowance renews next period]
    D --> F[Purchased credit carries over]

Buying more credit¶

Extra credit is 10,000 per $1, the same rate it is valued at when spent. There are no bulk tiers, so the rate is the same whatever you buy.

1. Go to Settings > Billing
2. Click Buy credits
3. Pick one of the preset amounts, or enter your own within the limits shown
4. Confirm

Credit is added to your balance immediately and is available to the current billing period.

You are notified as your balance gets low. If you run the allowance out before the period resets, you can top up and work continues. Projects, repositories and data stay accessible either way.

Spend caps and alerts¶

Paid plans can set a spend cap per channel, with alerts as the cap gets close. This bounds what a single conversation or a runaway automation can consume before someone reviews it. Configure caps from Settings > Billing.

The included computer¶

Every paid plan includes one computer of its own, always on, at a fixed address that does not change.

It is not stopped when idle and not wiped between sessions, so work you leave in progress is still there the next morning. The address is part of the machine and is not billed separately.

You can stop, restart and resize the machine whenever you like. A machine that is powered off still holds its disk and its address, so it still costs what it costs. Only destroying it would end the charge, and destroying it ends the product, so that one is handled by support rather than by a button.

Additional VMs and infrastructure you provision beyond the included machine are metered on top of the plan and appear as their own line on the invoice.

What an invoice looks like¶

A monthly invoice on Team, for a team of five, reads as line items:

Seats and extra credit are the two lines that move month to month. The platform fee does not.

View and download invoices from Settings > Billing. Each invoice shows its number, date, amount and status, and you can open the full breakdown or download a PDF.

Changing plans¶

1. Go to Settings > Billing
2. Click Change plan
3. Select the new plan
4. Confirm

Upgrades take effect immediately, with prorated charges. Downgrades take effect at the end of the current billing period. No data is lost when switching.

Before downgrading, check that your current usage fits the target plan. If you have more active agents, deployments or vault secrets than it allows, reduce them first.

Payment methods¶

Manage saved cards from Settings > Billing. You can add a card, set a default and remove one. Card details are never stored on JuhJuh servers.

If a payment fails, the subscription moves to past due and payment is retried automatically. You get an email with a link to update the card. Your projects and data stay accessible during the retry window.

Subscription status¶

While a subscription is inactive you can still sign in, but projects and executions are restricted until it is restored. Your data is preserved.

Billing is managed by organization owners. See permissions for who can see and change it.

Related¶

• Infrastructure Overview: manage cloud resources and machines
• VMs: provision and manage virtual machines
• Vault: store secrets for your deployments
• Agents: configure AI agents
• Deployments: ship container images to machines
• Permissions: roles, access control and plan-gated features